The Barties.com Online Policies
The Barties.com highly values the strong relationships we have with our customers. Often these relationships have been built up over many decades and with generations of the same family. Our aim is to create a safe and fair shopping environment for all users. To promote a safe shopping environment The Barties.com has adopted the following policies.
All transactions on this site are in Australian Dollars (AUD) only.
Privacy Notice
The gradual introduction of data collection technology will be handled with full and proper respect for the privacy of our customers.
We take this privacy & the security of our website very seriously.
Any personal information you provide to us will be used for business purposes only.
If you have a particular concern or query about your personal information held by us, you should contact us on (07) 55355069.
As the Federal Government introduces new privacy legislation – The Barties.com privacy policies will be reviewed and updated as appropriate.
Obtaining Personal Information
We will only ask for and use personal information we reasonably need to conduct our business.
It is necessary for us to obtain personal information for the purpose of completing a purchase.
We need information such as your name, email, contact number, delivery address and payment details.
Please note that your credit card details are NOT stored or retained. Credit card transactions take place on our secure server when you check out.
Promotions/Links
When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site or to send you special offers.
Our site contains links to other sites. The Barties.com is not responsible for the privacy practices or the content of other websites.
Your Access and Control
In accordance with the privacy law, we give you access to your personal information we hold so you can correct misinformation. You may, at any time, log in to our system and add, modify or remove your mailing list subscription.
Security
All information submitted to The Barties.com is secured using Secure Sockets Layer (SSL) software. Information on our website is protected by state-of-the-art encryption and firewall technology.
Confidence
It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.
Cookies
"Cookies" are small files placed on your hard drive that assist in providing customized services. The cookies used on this site are used solely to identify your shopping session with no third party referrals or advertising. We do not share any customer information with any third parties and all information you provide is used for your purchase only. When you return to our site, your details will be displayed in the shipping section to provide you with a speedy checkout.
Important Delivery Information
We endeavour to process and dispatch all orders promptly and efficiently.
The Barties.com uses e-Parcel with Australia Post as our preferred shipper.
Your parcel will be delivered to the addressee stated, and a signature obtained, parcel is scanned as delivered. If your parcel can’t be delivered the addressee may collect and sign for the parcel from your local post office.
The shipping time guides provided on this website indicate approximate shipping times only - they are not guaranteed delivery times. The Barties.com cannot be held responsible for delays in orders arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters.
The Barties.com will provide assistance in locating any delayed or missing parcels to the best to our ability.
Delivery Times
Approximate delivery times to most Australian metropolitan areas is within 1-3 business days, and some regional areas within 2-5 business days. However, depending on the final destination and taking into the consideration of rural areas of Australia this delivery time is not guaranteed. Please check with your local post office for approximate delivery times if necessary on 131318 or visit auspost.com.au
Our Rights
We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
Availability of Stock
All orders are subject to availability of stock, if an order is placed and the product is out of stock, we will immediately notify this action by using either email or phone with details provided. All monies in relation to the out of stock product will be refunded using original method received.
Refund Policy
Under the Trade Practices Act 1974 you may seek a refund if goods:
- are or become faulty through no fault of your own.
- don’t match our description.
- have defects that were not obvious to both parties.
However, goods must be returned within 14 days and you will be asked for proof of purchase.
Once an item is returned, the product will be inspected and returned to the manufacturer before
we issue any decision in regards to a refund. Clothing, shoes or any attire must not be worn or washed.
All items must be returned as new, with original packaging.
Please note, choose carefully as you are not entitled to a refund if you simply change your mind, decide you no longer want the goods or just don’t like them, or find that the goods are the wrong size or colour.
You are also not entitled to a refund if you find the same or similar goods elsewhere for a cheaper price or find a defect that was clearly labelled as seconds or faulty prior to purchase.
Remember to keep your receipt as proof of purchase.
